Privacy Policy

1. Information We Collect

When you browse our catalogue, contact our team on WhatsApp, or book a showroom visit, we may collect the following details strictly to assist you:

• Contact Details: Your name, phone/WhatsApp number, and email address.
• Delivery Information: Your 6-digit delivery pincode, full delivery address, and floor/elevator details for furniture transit.
• Order & Sizing Requests: Floor plan dimensions, custom finish preferences, and product inquiries.

2. How We Use Your Information

We use your information exclusively for operational fulfillment:

• Coordinating Free Doorstep Delivery and free assembly with our logistics partners.
• Providing real-time sizing advice, finish photographs, and dispatch updates on WhatsApp.
• Validating your 5-Year Structural Frame Warranty against manufacturing defects.
• Zero Spam Guarantee: We do not sell, rent, trade, or share your contact details with external third-party telemarketers or ad brokers.

3. Payment Security & Marketplace Transactions

When you purchase Rumea Home furniture through our marketplace channels (such as Amazon India), your payment details (credit cards, debit cards, UPI, net banking) are processed directly by Amazon's PCI-DSS compliant secure payment gateway. Rumea Home never stores or has access to your financial credentials.

4. WhatsApp Communication Policy

By initiating a message to Rumea Home on WhatsApp (+91 72919 62356), you opt-in to receive direct assistance regarding your furniture requirements, delivery updates, and sizing queries. You can request to stop or delete your conversation at any time by simply typing "STOP".

5. Contact Our Privacy Officer

If you have any questions or wish to request data correction or removal, contact us directly: