Terms of Service & Policies
Last Updated: 2026 • Governed by the Laws of the Republic of India (Jurisdiction: New Delhi)
1. Quality Standards & Manufacturing Guarantee
Every piece of Rumea Home furniture is crafted with honest materials, durable joinery, and careful finishing. We stand behind our product quality and provide dedicated support for any manufacturing or transit concerns:
What Is Covered:
- Structural frame integrity and weight-bearing capability
- Joinery construction and assembly hardware defects
- Manufacturing defects reported upon delivery inspection
- Discrepancies against published dimensions (>2 cm variation)
Natural Material Characteristics:
- Natural organic grain variations and knot patterns in solid timber
- Subtle natural tonal variations inherent to handcrafted finishing
- Normal surface wear, scratches, or spills from daily domestic use
- Damage resulting from outdoor exposure or water immersion
2. Delivery & Fulfillment
We ensure every shipment is carefully protected for transit across India:
- Packaging: Multi-layer heavy-duty corrugated cartons with corner edge protectors and moisture wrapping.
- Amazon Fulfillment: Orders placed via Amazon India are fulfilled, tracked, and insured through Amazon's reliable logistics network.
- Inspection: We recommend inspecting the outer box at the time of delivery before accepting the parcel.
3. Replacements & Returns
We want your experience with Rumea Home to be smooth and trustworthy:
- For purchases made via Amazon India, return and replacement requests are governed by Amazon's standard furniture return guidelines.
- If any item arrives with transit damage or missing hardware, reach out directly to our WhatsApp support team (+91 72919 62356) with photos for immediate assistance and resolution.
4. Pricing, Invoicing & Taxes
All prices listed on rumeahome.com and associated channels are inclusive of 18% GST. Every order is accompanied by a valid tax invoice compliant with Indian GST laws.
5. Legal Jurisdiction & Registered Office
Any disputes or legal inquiries are governed under the jurisdiction of the competent courts in New Delhi, India.
Studio & Registered Office: F/F, 80, Masoodpur Dairy Farm, Masoodpur, Vasant Kunj, New Delhi - 110070, India
Support Email: rumeahome@gmail.com
WhatsApp / Phone: +91 72919 62356